Welcome to Monvalier's Frequently Asked Questions
We are ready to help you and ensure that you have the best possible shopping experience. Do you need help? Then please do not hesitate to contact us.

Question 1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:

Processing time: 1 to 2 business days
Shipping time: 2 to 6 business days
Estimated delivery time: 3 to 8 business days

For more information, see our Shipping Policy.

Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders in the United Kingdom. For more information, see our Shipping Policy.

Question 3: Where is Monvalier based?
Answer: Monvalier is a brand based in the UK that offers a carefully selected range of clothing for both men and women. We focus on quality clothing with delivery only within the UK.

Question 4: Which payment methods do you accept?
Answer: We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay

For more details, see our Payment Policy.

Question 5: What should I do if I receive a defective product?
Answer: If you receive a defective product, we will replace it free of charge. Please contact us and return the item within 30 days. For more information, see our Refund Policy.

Question 6: Can I cancel my order after I have placed it?
Answer: Yes, we offer a 1-hour cancellation period. Please contact us within this timeframe to cancel your order.

Question 7: What is your return policy?
Answer: We offer a simple and hassle-free return process. For more details, see our Refund Policy.

Question 8: When will I receive my refund after returning a product?
Answer: As soon as we have received and checked your return item, we will process your refund. You will usually see the money in your account within 14 business days depending on your bank or payment provider. You can read more in our Refund Policy.

Question 9: Do you offer a warranty on your products?
Answer: Yes, we offer a 30-day warranty on all purchases. For more information, see our Refund Policy.

Question 10: How can I contact customer service?
Answer: You can contact our customer service via the contact page or by email: info@monvalier.com

Question 11: Do you ship internationally?
Answer: No, we only ship within the United Kingdom.

Question 12: Do you have a physical store I can visit?
Answer: No, we are an online store, which allows us to offer the best prices and a wide range of products.

Question 13: Can I place a large order for my business or organization?
Answer: Yes, we accept bulk purchases. Please contact our customer service for more details.

Question 14: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, see our Refund Policy.

Question 15: How can I track my order?
Answer: You can track your order via the Track Your Order page on our website.

Business Information:

• Website Name: Monvalier
• Operated By: SG Ecommerce
  
• Registered Address: Westerstraat 45, 7721DA, Dalfsen, The Netherlands
  
• Business Registration Number: 87560968
  
• VAT Number: NL004435763B11

Contact Details:

• Contact form: Click here
• E-mail: info@monvalier.com
  
• Phone: +44 7520 605483

Opening hours:
Monday to Friday: 09:00 – 17:00 (GMT)